FAQs

 

How long does my order takes to reach me?

Once an order is placed, please allow up to 7-14 working days for your order to reach you as each candle is made to order. We hand-pour each candle and handmade each concrete vessel - the entire process is done manually by hand including pouring, bottling, labelling, packaging and shipping.

Our hand-poured candles are handcrafted with love and will take a little longer to produce as compared to mass-produced candles. This is to ensure that you receive freshly made candles for your olfactory experience to indulge!

 

What is the shipping and processing time?

Please note our general processing and shipping times:

You will receive an auto-notification from us with a tracking number. That means that we have packed your order and await for our carrier partner to pick up the next working day.

Our carrier partner may take up to 5 days to process and ship your parcel, you can always refer to the tracking URL we provided to track your parcel. Unfortunately, we cannot do anything to expedite this. If you've come across any problem with your shipment, contact us immediately at hello@anbo.my.

Be sure to double check your shipping address upon checkout. We would not be able to change the shipping address once we have provided you with a tracking number.

 

Do you offer free shipping?

Yes, we offer free shipping for purchases of RM80 and above.

 

Where do you ship your products from?

Our studio is located in Bangsar, KL.

 

Do you offer discounts for bulk purchase?

Yes, we do! For our customers, we can offer a bulk discount if you purchase for more than 25 units. We'd love to discuss further with you so slide into our DM or email us at hello@anbo.my!

Meanwhile, we are happy to work out a wholesale price with qualified retailers, email us at collaborations@anbo.my and we'll take it from there. ;)

 

Can I customize the candle packaging for my wedding or corporate event?

Oh yes, of course! We treasure fun and interesting ideas and are constantly looking out for fun collaborations to work out something for your special occasion :D Drop us an email at hello@anbo.my!

 

What is your return policy?

Prior to shipping, all of our candles are carefully inspected for any damages and flaws.

You may however, return to us for a refund - for any damages that may have done to the product during shipment within seven (7) days of purchase provided that the candle is unburned and in the original packaging. Email hello@anbo.my along with a photo of the product to request a free return shipping label from us!

 

In what condition can I request for a refund?

You may request for a refund if any conditions below occur for reasons due to our error:-
- Wood wick is broken
- Vessel (concrete/glass) is broken
- Sinkholes appear on your candle wax

 

Can I request for an exchange/replacement?

We only exchange/replace items that are damaged or defective. We will replace items with a similar item of the same value.

Kindly notify us of any defects within seven (7) days upon receiving the item. We will not be able to process any requests beyond seven (7) days.

 

What is your privacy policy?

At ANBO, we care about our customers personal information! We'll only use your shipping and billing address and contact information to communicate with you about your order, to fulfill your order and for other marketing purposes.

We will not pass on your personal details to any third parties for whatever reasons. 

 

What are ANBO candles and scents made ?

Beeswax
To ensure the quality of our beeswax candles, ANBO uses only beeswax that are sourced from local beekeepers or imported from Europe.

Scents
We use natural essential oils and premium fragrance oils sourced from overseas to create alluring fragrances which are both safe and long-lasting. All of our candles are free of formaldehyde, phthalates & IFRA-certified.

 

Are ANBO candles formulated using safe ingredients?

Yes. All our candles are formulated using premium fragrances that are IFRA (International Fragrance Association) certified, phthalate-free, non-carcinogenic and non-hazardous. We go through tons of variations blends to make sure the scents produced are unique, ethical and eco-friendly.

 

How long do ANBO candles burn?

Depending on the size of vessel, a 50g of wax typically burns for 13 hours, a 100g of wax burns for up to 25-30 hours, while the 250g burns up to 63 hours.

 

What is the shelf-life of ANBO candles?

We hand-pour our candles in small batches and we do not use any preservatives; hence, scented candles typically have a shelf life of 12-18 months.

However, beeswax contains propolis which is well known for its conservative effects therefore if kept in an excellent condition - the shelf life of the candle can be prolonged and used after the recommended shelf life.

 

What is the excellent condition to store ANBO candles in?

Store candle in a cool, dry place away from direct sunlight or intense light. Keeping it in a dark place like a cupboard or box will protect it from fading and discolouration. Keep the wood cover lid we provided on the candle to prevent dust from sticking on the wax.

 

What are the best practices for burning my new ANBO candle?

We're glad you asked as the first burn is more important than you think!

To kickstart, burn your candles for 2 hours or at least allow the wax to melt from edge to edge of the vessels to create a “memory ring” and prevent tunnelling. Once a candle has this “memory ring,” it will continue to tunnel and to burn that way for the life of the candle. We promise this will make your candle last longer!

Click here to learn more about how to care for your candle properly.

 

Do you offer samples?

We are a small business and unfortunately cannot honour retail sample requests at this time. However, all purchase comes with a tester wood wick so you'd get some hint of our scents.

 

How are the concrete vessels made? 

This concrete candle is a craft of our obsession with creative creation. Our perfectly imperfect handmade concrete vessels tells the story of its origins, the people who made it, and its journey from a bag of cement to a functional vessel. The unique concrete vessels are handcrafted - mixed and hand-poured in our studio in KL, Malaysia.

Purchasing our concrete vessel is different from purchasing a set of manufactured vessel. Handmade means variance - since we aren’t using a machine and every piece is created by hand from scratch, therefore our pieces WILL be slightly different. W
e value authenticity and individuality of fully unique handmade vessels.

We pour in small batches at a time. After the concrete has hardened, the pieces are de-molded and set aside to finish curing. Then each piece is individually sanded and washed, set aside again to dry. It takes up to 7-14 days to fully complete the above steps. 

 

How do I get the remaining wax out of my vessel so I can repurpose it?

You can either:-

For glass vessels - put the candle in the freezer overnight and the wax should easily pop out the next day, or;

For concrete vessels -
1. When your candle burn life is up, pour a small amount of very hot water into your jar, swish it around a bit and then let it sit for a few minutes. 

2. Pour the hot water out and wipe out any remaining wax with a rag or paper towel.

2. You can remove the wood wick tab with your finger nail or dull utensils. You can also use a spoon and carefully pick it out.

3. If there are remaining 
wax residue or soot, simply use some isopropyl alcohol to wipe them away.


Your Concrete Jar is now ready for a new life in your home!

 

What can I repurpose my concrete jar into?

There is no limit to what you can! You can try turning them into from a pot planter, pencil cup, bathroom canister, and more! We love seeing how you give our vessels a second life - tag us on instagram @anbo.my so we can see your creation!

 

Can i refill my ANBO vessels instead of repurposing them?

Oh yes of course! We'll be really happy if you choose to do so, we are sorting out a better process for you at the moment but feel free to drop us an email at hello@anbo.my today to discuss more!

If you have some other jars, vessels or containers you'd like for us to refill too - please do send them our way. Just take the photo of the vessels and email us at hello@anbo.my.

 

What safety guidelines should I follow?

We love that you love our candles as well, but we care for you. Read more about how to safely burn your candle here